Terms and Conditions

The following Terms and Conditions apply to the use of this Web site as well as all transactions conducted through the site.

  • Privacy Policy
  • ACTIVSTARS NORTHWEST, LLC. use of personal information that you may submit to ACTIVSTARS NORTHWEST, LLC. through this Web site is governed by the ACTIVSTARS NORTHWEST, LLC. Privacy Policy.



  • Shipping & Delivery
  • Please allow 1-2 weeks for delivery. Please add an additional 2-3 weeks for any items on back order. 

    At this time, ACTIVSTARS NORTHWEST, LLC. ships merchandise to Washington State and Oregon. The risk of loss and title for all merchandise ordered on this Web site pass to you when the merchandise is delivered to the shipping carrier.

    A shipping and handling fee is applied to all items shipped directly to the customer. 

    A handling fee (credit card transaction fee) of 2.8% is applied to all items picked up at class. This will be shown as a "Pick Up at Class" on the Shipping Options Page.    It is shown as "Shipping (Pick Up at Class)" on the Payment Page. 



  • Sales Tax
  • Sales tax is inlcuded in the price. 

     



  • Return Policy
  • Items shipped directly to customer:

    We want you to be 100% satisfied with our service and merchandise. All of our items carry a 14 day money back guarantee as long as they are returned in the same mint condition as received. (Items can not be worn or washed). If you do not wish to keep the undefective item, you must return it at your shipping expense for a refund of the purchase price (you get full credit for merchandise, but not shipping cost). If you return merchandise that originally qualified for free shipping, you will be credited the purchase price less the shipping costs that were incurred on the original shipment. Items returned after 14 days will be subject to a 25% restocking charge. Special order items, Promotions or items not listed on our website, will not be returnable.

    Items picked up at class:

    Items may only be exchanged at the time received. Please try on all apparel at the time it is received.

    Damaged or Defective Items:

    If you receive a damaged or defective item please call our office immediately. We will be happy to replace the item at no charge as long as you have notified the office within 10 business days of receipt. 

    *The receipt must be included when mailing a product back. Refunds will be remitted back to the card used for the purchase.

    *All sales are final on Sale Items.* 

    We thank you for your cooperation,

    ActivStars Northwest

    253-267-0582